Nicholas Chetty is a seasoned professional with extensive experience in contact center operations and customer support management. Currently serving as a Senior Operations Manager at Hollywoodbets since March 2016, Nicholas oversees operational support and compliance for the Contact Centre, focusing on various critical functions such as management reporting, service level management, and quality assurance. Prior roles include managing call center operations and retention teams at Merchants, and providing advanced technical support at Cell C. An education background includes a Higher Diploma in Information Technology from Icesa and ongoing studies in Strategic Management at SETA.
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