Kenia Garcia

Kenia Garcia is an experienced customer service professional with a background in healthcare support and data management. Currently serving as a Customer Care Representative at Simply Healthcare Plans since December 2019, Kenia addresses customer inquiries regarding policy benefits, claims processing, and policy changes while ensuring effective case resolution. Prior to this role, Kenia held positions at Bupa Global from May 2014 to December 2019, including Customer Service Representative and Support Services Representative, where responsibilities included handling claims, organizing documentation, and maintaining communication within CRM systems. Kenia also has experience as a Billing Data Entry Coordinator at Tiffany Transportation and as a Mental Health Clerk Assistant at CAREFO Mental Health. Educational qualifications include an Occupational Associates degree in Diagnostic Medical Sonography from Professional Training Centers.