Caroline Brooman

Caroline Brooman has extensive experience in customer experience and product management across various industries. Currently serving as Head of Corporate Product at Simplyhealth since August 2018, Caroline has focused on delivering new products that meet customer needs and enhancing insight-driven decision-making. Previous roles at Toyota (GB) plc included Manager of Customer Experience & Innovation and Manager of Customer Relations, where Caroline led transformative initiatives to improve customer journeys and operational efficiency. At British Airways, Caroline held multiple positions, notably Business Manager of Brand & Customer Experience, and played a key role in cross-departmental initiatives to enhance brand and service performance. Caroline holds an MSc in Sport & Exercise Psychology from Loughborough University and a BSc in Psychology from the University of Reading.