Jo-Anne Rodriguez

Jo-Anne Rodriguez has a diverse work experience spanning various industries and roles. Jo-Anne is currently the Head of Customer Experience at SINAI Technologies since November 2022. Prior to this, from 2019 to 2022, they worked at Shippo as the Head of Customer Success.

In addition to their roles in the tech industry, Jo-Anne also had experience in the academic sector. From 2019 to 2022, they were involved with the University of California, Merced Alumni Association, serving as the Vice President and a board member.

Before that, Jo-Anne worked at OMNY as the Director of Customer Success from 2018 to 2019. Prior to that, they had a substantial tenure at Zendesk Sell, starting as a Product Support Specialist from 2014 to 2015. Jo-Anne then transitioned to a Senior Product Specialist role from 2015 to 2016, followed by being the Head of Product Support from 2016 to 2018.

Jo-Anne's early career included positions such as a Jr. Project Manager at Google in 2013, and as a Business Analyst at The Advisory Board Company from 2011 to 2013. Jo-Anne also gained research experience as a Graduate Student Research Assistant at the University of Maryland, Baltimore, and as a Graduate Teaching Assistant at the University of Maryland, Baltimore School of Pharmacy.

Lastly, Jo-Anne had significant involvement as an Undergraduate Research Assistant at the University of California, Merced Center for Computational Biology from 2007 to 2009, where they conducted research and presented findings on diffusion of water molecules in carbon nanotubes. Jo-Anne also served as a Leadership and Judicial Affairs Intern during this time, organizing university events and managing committees.

Overall, Jo-Anne Rodriguez has a strong background in customer experience, success, and support roles in the tech industry, as well as experiences in academia and research.

Jo-Anne Rodriguez attended Santa Clara High School from 2001 to 2005, where they obtained their High School Diploma. After graduating from high school, they enrolled at the University of California, Merced, and studied Molecular and Cellular Biology from 2005 to 2009, earning their Bachelor of Science degree. Continuing their education, Jo-Anne attended the University of Maryland Baltimore from 2009 to 2011, focusing on Pharmaceutical Sciences. However, no specific degree name is provided for their time at the University of Maryland Baltimore.