Zhuliana Anuar

Zhuliana Anuar is an experienced professional in product development and quality assurance, currently serving as the Lead Product Development Analyst for Customer Contact Experience at Singapore Airlines since December 2017, specializing in the Kris Chatbot powered by Generative AI. Previously, Zhuliana held multiple roles within Cabin Crew Business Technology, utilizing Agile methodology to enhance IT products and perform regression testing on web and mobile applications. Prior experience includes a Quality Assurance Automation Intern position at iAPPS Pte Ltd, focusing on automating test scripts for various platforms, and serving as an Events and Marketing Executive at Appco Group Asia, where strategic initiatives were successfully executed. Zhuliana holds a PostGraduate Diploma in Systems Analysis and a Bachelor's Degree in Political Science with a Minor in Sociology from the National University of Singapore.