Singapore Airlines
Zhuliana Anuar is an experienced professional in product development and quality assurance, currently serving as the Lead Product Development Analyst for Customer Contact Experience at Singapore Airlines since December 2017, specializing in the Kris Chatbot powered by Generative AI. Previously, Zhuliana held multiple roles within Cabin Crew Business Technology, utilizing Agile methodology to enhance IT products and perform regression testing on web and mobile applications. Prior experience includes a Quality Assurance Automation Intern position at iAPPS Pte Ltd, focusing on automating test scripts for various platforms, and serving as an Events and Marketing Executive at Appco Group Asia, where strategic initiatives were successfully executed. Zhuliana holds a PostGraduate Diploma in Systems Analysis and a Bachelor's Degree in Political Science with a Minor in Sociology from the National University of Singapore.
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Singapore Airlines
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Singapore Airlines Limited is engaged in passenger and cargo air transportation, engineering services, training of pilots, air charters and tour wholesaling and related activities. The Company's segments include airline operations, engineering services, cargo operations and Others. The airline operations segment provides passenger air transportation. The engineering services segment is in the business of providing airframe maintenance and overhaul services, line maintenance, technical ground handling services and fleet management. The engineering services segment also manufactures aircraft cabin equipment, refurbishes aircraft galleys; provides technical and non-technical handling services, and repairs and overhauls hydro-mechanical aircraft equipment. The cargo operations segment is involved in air cargo transportation and related activities. The Others segment includes other services provided by the Company, such as the training of pilots, air charters and tour wholesaling.