Shaun Yim

Shaun Yim is an experienced professional in customer experience and market intelligence, currently serving as the Manager of Market Intelligence (Customer Experience) at Singtel since September 2025. Prior to this role, Shaun held the position of Assistant Vice President (Customer Experience Insights & Research) at Singlife from September 2023 to August 2025. Shaun's career includes significant roles at Qualtrics as a Customer Success Manager for Enterprises, HubSpot as a Senior Specialist in Customer Success, and earlier positions in digital marketing and event management. Shaun holds a Bachelor's degree in Marketing from RMIT University and a Diploma in Integrated Events Management from Republic Polytechnic.