Ben Mercer

Ben Mercer is an experienced program and project manager with a strong background in telecommunications and digital services. Currently serving as Portfolio Lead at Optus since February 2018, Ben has successfully managed significant initiatives such as the Virgin Mobile brand phase-out, procurement transformation, and new product launches. Prior experience includes roles as Consulting Manager at Amdocs, where Ben led CRM and billing transformation for Optus, and Content and Partnerships Director at Ancestry.com, overseeing content acquisition and serving as a spokesperson. Ben co-founded Inside History magazine during tenure as Consulting Director at Seagrass Consulting. Additional project management roles at BT, Carphone Warehouse, REACH, Cable & Wireless Communications, Orange, and T-Mobile further underscore a well-rounded expertise in project delivery. Ben holds a Bachelor of Economics in Finance and Economics from The University of Queensland.