Matthew Pitt

Matthew Pitt is an experienced professional in customer experience and continuous improvement, currently serving as Associate Director of Enterprise & Business Care Operations at Optus since November 2022. Prior roles include National Manager of Continuous Improvement at Ventia Pty Ltd, where Matthew led strategies within Defence Base Services, and Director of Customer Experience Capability at the Australian Government Department of Human Services, focusing on customer-centric methodologies. Matthew's extensive background at Optus spans various roles, where responsibilities included enhancing customer experience through Lean Six Sigma methodologies and project management. Matthew holds multiple qualifications, including a degree in Computer & Information Science and certifications in Lean Six Sigma from AGSM @ UNSW Business School and Applied Project Management from the Australian Institute of Management.