Neha Kaul

Neha Kaul is a seasoned Senior Business Analyst with extensive experience in digital transformation and service improvement initiatives. Currently at Optus since September 2020, Neha contributes to service enhancement solutions via ServiceNow. Previous roles include significant positions at ASG Group, where Neha was involved in implementing Microsoft Dynamics 365 CRM and improving customer experience across various projects. Neha has also held critical roles at QBE Insurance, NBN, SMS Management & Technology, Tech Mahindra, and Infosys, focusing on requirements gathering, process analysis, and stakeholder engagement. Neha holds a Post Graduate degree in Marketing Management from Symbiosis Institute of Management Studies and a Bachelor of Technology in Computer Science from Maharaja Surajmal Institute Of Technology.