Scott McMillan

Scott McMillan is an accomplished professional with extensive experience in digital transformation and customer experience. Currently serving as Chief Digital Officer for both Government and Federal Government at Optus since July 2022, McMillan previously held the position of Advisory Principal at ServiceNow from January 2018 to July 2022. Before that, McMillan was the Head of Strategy and Innovation at Exceed Global in 2017, focusing on enhancing clients' customer experiences. Additional roles include Head of Consulting and Senior Business Consultant at Salmat from March 2010 to January 2017, and Group Manager for Customer Access at Telstra from September 2004 to February 2010. McMillan holds a degree from La Trobe University, where education was completed between 1991 and 1994.