Scott Richards

Scott Richards is a seasoned professional specializing in process management and transformation, currently serving as Associate Director of Process Redesign at Optus since November 2025. Prior roles include Process Excellence Leader at Ramsay Health Care, where responsibilities encompassed enhancing process management capabilities and overseeing internal capability-building projects. With a strong background in project and program management, notable achievements include leading IFRS 17 implementation at AIA Australia, establishing process transformation initiatives at EY, and managing finance transformation projects at IAG. Scott's extensive experience spans over 15 years and incorporates expertise in automation, governance, and organizational change management across various industries.