Tommy Tzirtis

Vice President - Customer Contact Centres at Optus

Tommy Tzirtis has over two decades of experience in the customer service field, currently serving as Vice President of Customer Contact Centres at Optus since December 2000, where roles have included Head of Global Contact Centres and Senior Director of Customer Service. Prior experience at National Australia Bank from November 1994 to December 2000 encompassed various positions, culminating in Contact Centre Manager. Tommy holds a Bachelor of Arts in Economics from UNSW and has completed multiple leadership programs at Macquarie Graduate School of Management, including Strategic Leadership Experience and Foundations of General Management.

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Melbourne, Australia

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Optus

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As one of the largest telecommunications companies in Australia, Optus provides mobile, telephony, internet, satellite, entertainment and business network services to more than 10 million customers each day.