Martin Walsh

Martin Walsh has extensive experience in call center operations. Martin currently serves as the Director of Call Center Operations at Siren Group. In this role, they are responsible for overseeing the operations of the call center.

Prior to their current position, Martin worked at nZone Media as the Global Performance Leader from 2016 to 2019. At nZone Media, they were responsible for driving performance excellence within the organization.

From 2015 to 2016, Martin worked at ICF Olson as the Call Centre Director. In this role, they were responsible for managing the call center operations and ensuring efficient and effective customer service.

Martin has also had a long tenure at Distributel, starting in 2001. Martin held various positions at Distributel, including Director of Call Centre Operations and Senior Call Centre Manager. In these roles, they oversaw the operations of multiple call centers and implemented various initiatives to improve efficiency and customer satisfaction. Martin'snotable contributions include reducing operational costs, improving call quality standards, and implementing new IVR systems.

Overall, Martin Walsh has a strong background in call center operations and has made significant contributions in improving operational efficiency and customer satisfaction.

Martin Walsh has a diverse education history. Martin attended the Algonquin College of Applied Arts and Technology, where they studied Business Administration and took general courses in various subjects. Martin also obtained a Certification in Coaching, Mentoring, and Team Building Skills for Managers & Supervisors from Rockhurst University.

In addition to their formal education, Martin has also acquired several certifications. Martin completed an Advanced Instructional Design program from Langevin Learning Services. Martin also obtained Certification Part II from the Industrial Accident Prevention Association and completed a program in Effective Interviewing Techniques from NETCOR. Furthermore, they received training in Hands-on Business and Report Writing from The Learning Tree, and in How to Handle Difficult Employees from NETCOR. Martin also holds certifications as an Instructional Designer/Developer and in Training Needs Analysis from Langevin Learning Services.

Specific dates of completion and institutions for some certifications are not provided.