Clyde Kelly Jackson

Clyde Kelly Jackson is an experienced leader in call center operations and customer service management, currently serving as the Director of Call Center Operations at MetroPlusHealth since May 2022. Prior roles include Telephone Service Manager at New York University - College of Dentistry, where Clyde supported a team of agents and enhanced training resources. Previous experience at Anthem, Inc. involved developing communication policies and managing call center operations for the New York market, while roles at Amerigroup Corporation included customer care management and implementing best practices. Clyde also has extensive experience from Health Plus, overseeing call center representatives and developing workflows and training programs. Clyde holds a Bachelor of Arts in Communication and Media Studies from the City University of New York City College.