Tuesdi Howells

Customer Experience And Operations Team Lead at SIRVA

Tuesdi Howells has a diverse work experience spanning multiple industries. Tuesdi is currently working as a Customer Experience and Operations Team Lead at Sirva since July 2022. Prior to this, they worked as a Global Mobility Consultant at BGRS from September 2019 to July 2022.

Before BGRS, Tuesdi served as an International Relocation Consultant at Cartus from May 2016 to July 2018. Tuesdi'sresponsibilities included acting as a single point of contact and coordinating all phases of the international relocation process within the EMEA region. Tuesdi also managed the delivery of relocation services based on client policies for a case load of up to 180 international assignees.

Tuesdi's experience also includes roles at Scotts and Co, where they worked as a Carrier Supervisor from August 2015 to May 2016, and as a Logistics Coordinator from September 2013 to August 2015. In these roles, they managed the delivery process, resolved daily issues, and coached the logistics team. Tuesdi also handled the coordination of collections and deliveries with various carriers and managed a large number of suppliers.

Prior to Scotts and Co, Tuesdi worked as a Depot Administrator at White Arrow Logistics from January 2012 to August 2013. Tuesdi'sresponsibilities included being the main point of contact for customers, creating KPI reports, and conducting stock investigations.

Tuesdi's early work experience includes a role as a Customer Services Assistant at PencarrieUKL Limited from August 2010 to September 2011, where they answered customer calls, made outbound calls, and communicated with customers through emails and faxes.

Tuesdi began their career as a Customer Service Advisor at Thames Water from July 2008 to January 2010. Tuesdi'sresponsibilities included handling high volumes of calls, finding missing properties, and resolving customer complaints.

Overall, Tuesdi Howells has gained extensive experience in customer service, operations, logistics management, and international relocation throughout their career.

Tuesdi Howells attended Swindon College from 2006 to 2007, where they earned a BTEC National Diploma in Art & Design. Prior to that, they studied at The Commonweal School from 2000 to 2005, but no degree or field of study information was provided for this period. In terms of additional certifications, they obtained an Advanced HTML5 and CSS3 Specialist certification from Certification Partners (CIW) in August 2021.

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Previous companies

Thames Water logo
Cartus logo

Timeline

  • Customer Experience And Operations Team Lead

    July, 2022 - present

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