Ahmad Daher

Ahmad Daher has a diverse work experience spanning multiple industries. Ahmad began their career at Applied Science University as a Communication and Electronics Lab Supervisor, where they were responsible for managing and maintaining the quality of the laboratory. Ahmad then moved on to work at Estarta Solutions as a Customer Support Engineer TAC for a brief period.

Ahmad then transitioned to TE data, where they worked as a Technical Support Engineer. In this role, they deployed and inspected IT network systems, oversaw the safe installation of hardware and cabling systems, and monitored the performance and capacity of computer systems.

After that, Ahmad joined SITA, where they held various managerial positions. Ahmad started as a Senior Service Desk Agent, providing service operations support to internal and external customers. Ahmad then became a Customer Success Manager, acting as the operational point of contact for customers and serving as their trusted advisor. Ahmad also served as the Device Management Center of Excellence Manager, where they designed strategic plans, organized system infrastructure documentation, and monitored infrastructure performance.

In their most recent role at SITA, Ahmad was the Head of Global Customer Service Operations Centre. Ahmad oversaw a team of managers and employees, spearheading operations at SITA's Global Customer Service Center. Ahmad managed various functions, including the Global Service Desk, Technical Support, Application Center of Excellence, and Global Change Management. Ahmad also ensured the adoption of cutting-edge digital transformation technologies across global airports.

Overall, Ahmad Daher has demonstrated their expertise in managing teams, overseeing operations, and providing exceptional customer service in various technical roles throughout their career.

Ahmad Daher completed a Mini MBA in Business Administration, Management, and Operations at Cambridge International College from 2019 to 2020. Prior to that, they earned a Bachelor's Degree in Communications and Electronics Engineering from Applied Science University, from 2004 to 2009. Ahmad also obtained a General Certificate of Secondary Education in Science from Al Ittihad Private School in 2004. In addition to their formal education, Ahmad has obtained various certifications in areas such as leadership development, DevOps, talent management, data science, and IT infrastructure.