Carson Lai

Carson Lai is an accomplished IT professional with extensive experience in project management, service management, and customer success. They have held significant roles at major companies, including Cisco and SITA, where they currently serve as the Head of Customer Success in Hong Kong. Carson's background includes a Master's degree in Information Systems Management from the City University of Hong Kong and a Bachelor's degree from Middlesex University. They have consistently focused on enhancing customer experience, managing complex IT projects, and leading teams to achieve operational excellence.