Lana Pesyakova

Lana Pesyakova is a skilled professional in customer success and operations management with extensive experience in various roles across multiple companies. Currently serving as a Senior Associate Customer Success Specialist at SITA since September 2024, Lana previously held the position of Team Lead CS Operations at Leadtech Group, where responsibility included overseeing day-to-day project operations, achieving KPIs, and cross-functioning with other departments. At OCTAFX, Lana was a Customer Support Team Lead, fostering a positive team environment and optimizing workflows. Additional experience includes working as an Ecommerce Specialist at Oysho, managing call center teams in Russia and Turkey, and developing internal control policies during tenure in Mango's Administrative Department. Lana holds a Master's Degree in Marketing from EAE Business School and another Master's Degree in Business Administration and Management from Universitat Autònoma de Barcelona.