Nourhane Abdelaziz

Nourhane Abdelaziz is an experienced professional in the travel and customer service sectors. Currently serving as a Business Process Analyst, Quality Coach, and Air Fulfillment Agent at Almosafer since January 2019, Nourhane has demonstrated expertise in process optimization and quality assurance. Previously at Raya Contact Center from September 2016 to December 2018, Nourhane worked as a Travel Sales Consultant for the AirFrance & KLM airlines account, managing sales and after-sales flight bookings and addressing travel agency inquiries using the Amadeus GDS system. Nourhane also held the position of Customer Service Representative at Vodafone International Services from August 2015 to August 2016, where responsibilities included handling queries from Vodafone Ireland customers. Nourhane holds a Bachelor's degree in Architectural Engineering Technology/Technician from Modern Academy Maadi, completed in 2014.