Russ Norton

Russ Norton has extensive work experience in various roles and industries. Russ began their career at Ingersoll Rand as a clerk and IT support. Russ then worked at Tenmat as a Production Planner and IT Support, where they were responsible for planning and managing production processes and overseeing the organization's IT infrastructure.

Norton then moved to Pilkington plc, where they held several roles, including Technical Analyst, UK WINTEL Service Support Manager, European WINTEL Service Support Manager, and European IT Communications Manager. In these positions, they provided support for Microsoft servers and applications and managed IT services within the company.

After their time at Pilkington, Norton joined Atos, where they worked in various management roles. Russ served as a Service Desk Operations Manager for the Ministry of Justice and as a Service Assurance Manager, reviewing best practices in managed operations and contributing to the Zero Email initiative.

Norton's roles at Atos also included Service Management Director for High Tech Transaction Services and Global Key Offering Manager for Social Collaboration and Zero Email. In these positions, they oversaw service management and the development and delivery of innovative solutions for clients.

In their most recent position at Atos as a Client Executive Partner, Norton managed client accounts in the Manufacturing industry, overseeing project execution, stakeholder coordination, and financial performance.

Norton's most recent work experience is as the Global Customer Service Operations Director at SITA, where they are responsible for overseeing customer service operations on a global scale.

Overall, Russ Norton has a diverse background in service management, IT support, production planning, and customer service operations, with a focus on driving operational improvements and delivering strategic solutions.

Russ Norton attended HEC Paris in 2011 for executive education and Urmston Grammar School for Boys from 1980 to 1984, although their degree and field of study are unspecified. Additionally, they obtained certifications including ITIL v4 Foundation in IT Service Management from AXELOS Global Best Practice in August 2023 and Service Delivery Management Advanced - GLOBAL PROGRAMME from ESCP Europe in 2017.