Yaser abu Mohaisen

Yaser Abu Mohaisen has a strong background in customer service and technical support. Yaser started their career in 2006 as a Technical Support engineer at The Computer and Engineer Bureau (CEB) Company, where they were responsible for building and designing computer networks for governmental schools in Jordan. In 2007, they joined Orange Jordan as a Senior Customer Support Advisor, handling and resolving customer inquiries and complaints. Yaser then progressed to the role of Acting Customer Care Team Leader, supervising and monitoring customer care advisors. In 2015, Yaser began working at SITA, where they held several positions including Specialist Engineer Service Transition, Lead Analyst Service Improvement, and currently serves as a Team Lead Service Operations. In their current role, they provide guidance and support for incidents and problems related to service transition, ensuring customer satisfaction and proper deployment of systems and products.

Yaser Abu Mohaisen obtained a Bachelor's degree in Computer Information Systems from Al-Hussein Bin Talal University, completing their education in 2006. Yaser has also achieved several additional certifications including UNLEASH Management Development Program from The Ken Blanchard Companies, ITIL Foundation Level from AXELOS Global Best Practice, Red Hat Certified System Administrator from Red Hat, and COPC Registered Coordinator for Customer Service Providers (CSPs) from COPC Inc. The obtained years for these certifications are 2022, 2021, 2018, and 2014 respectively.