Florian Posselt

Florian Posselt has extensive experience in application operations and IT support, primarily at SiteMinder since November 2013, where roles include Application Operations Engineer and Analyst, 2nd Line Support Analyst, and IT Support Analyst. Responsibilities encompass monitoring and troubleshooting applications in a high-throughput cloud-based environment, managing incidents, and supporting integration and configuration for clients across the EMEA region. Prior roles include customer service positions at Ukash, CAPITA Life and Pensions, and project management roles in technical translation and web projects within the German publishing industry. Florian holds a Master of Arts in German Literary Studies from Ludwig-Maximilians-Universität München, combining technical expertise with strong communication and customer service skills.