Lorna Hughes

Lorna Hughes (nee Boyd) is a seasoned professional in customer training and onboarding, currently serving as a Senior Customer Training & Onboarding Specialist at SiteMinder since September 2018. With a strong background in global customer operations, Lorna has contributed to compliance and process documentation. Previous roles include Critical Case Manager at SAP, where complex customer situations were evaluated and de-escalated, and PMS Support Agent at Oracle, focusing on case resolution and technical support. Lorna's career began in hospitality, progressing from receptionist roles to management positions at various hotels. Lorna holds a Master’s degree in Software Engineering and Database Technologies, as well as a Bachelor’s degree in Science from the University of Galway.