John Cronce

John Cronce serves as the Contact Center Manager at Sixteenth Street Community Health Centers, where responsibilities include overseeing medical scheduling and patient-provider support, leading a 20-member internal team, and implementing clinic-wide process improvements. In addition, John holds multiple board roles at SOCAP International, contributing to the Central Region, Retail Steering Committee, and Wisconsin Chapter. Previously, John directed the Contact Center at NorthShore Care Supply, managing both B2C and B2B operations, and held various senior positions at Jockey International, including Director of the Contact Center, where John significantly enhanced sales and operational efficiency. John holds a Teaching Certificate from Carthage College and multiple degrees in Mass Communication and History from the University of Wisconsin-Milwaukee.