Tracy Dean

Tracy Dean has a wealth of experience in the banking industry. Tracy started their career in 1998 at Putnam Investments, where they served as a Team Leader. In this role, they supervised a team responsible for managing incoming phone calls and postal mail requests.

In 2007, Tracy joined Skowhegan Savings Bank as a Call Center Supervisor. Tracy was responsible for overseeing incoming phone call activity and managing the performance of representatives. After a year in this role, they were promoted to the position of Electronic Services Manager. In this position, they supervised the Call Center and managed the bank's electronic services, ensuring the delivery of excellent customer service.

Tracy's next role at Skowhegan Savings Bank was AVP, Customer Experience Manager. In this capacity, they were responsible for managing the overall customer experience across all branches and electronic service networks. Tracy developed and implemented programs to improve customer satisfaction and trained all employees on customer experience.

Currently, Tracy serves as the VP Retail Customer Relations at Skowhegan Savings Bank. Tracy oversees the daily operations of the retail division, which includes multiple branch locations and a customer service call center. Tracy ensures positive customer experiences, staff development, regulatory compliance, and operations management.

Throughout their career, Tracy has demonstrated a strong focus on providing excellent customer service and improving customer experiences.

Tracy Dean holds a Bachelor of Business Administration (BBA) degree in Management & Leadership from the University of Maine at Presque Isle. No information regarding the specific start and end years of Tracy's education at this institution is provided.