Henrique C. Oliveira

Henrique C. Oliveira has a diverse work experience. Henrique started their career as a Técnico de telecomunicações at Atento Brasil, where they provided technical support for ADSL broadband and managed data line maintenance. Henrique then joined UOL - Universo Online, initially working as an Analista de Telecomunicações JR, focusing on critical mission support and analysis of transactions and messages. Henrique later became a Supervisor de serviços, responsible for managing a team and ensuring smooth operations for payment methods. Henrique then transitioned to a role as a Coordenador de serviços, where they coordinated and led teams in areas such as Service Desk, NOC, Field Service, and Payment Methods. In this role, they also developed improvement plans and monitored SLAs and OLA adherence.

Henrique then moved on to Claranet Brasil, where they worked as a Customer Success Manager. Here, they interacted with Account Executives to support new projects and evaluated the feasibility of service delivery. Henrique also ensured service quality, developed accounts, and identified new business opportunities. Henrique presented reports and indicators, managed contracts, and analyzed operation results for decision-making.

Currently, Henrique is employed at Sky.One Solutions as a TAM - Technical Account Manager. Henrique is responsible for assisting Account Executives, analyzing customer requests, and evaluating the feasibility of service delivery. Henrique monitors and analyzes key metrics, develops clients through upselling and cross-selling, and maintains customer engagement with cloud providers. Additionally, they are involved in process restructuring, health checks, and optimizing solution performance.

Henrique C. Oliveira obtained a degree in Tecnologia da Informação with a specialization in Redes de Sistemas e Telecomunicações from Faculdade Flamingo. In addition to their formal education, they have also obtained certifications in AWS Partner: Accreditation (Technical) (Portuguese) and AWS Partner: Cloud Economics Accreditation (Portuguese) from Amazon Web Services (AWS) in March 2022.