Rafael Valadão Miranda

Rafael Valadão Miranda has a diverse work experience in the field of technology. Rafael started their career at Dualtec Cloud Builders in 2010, where they provided customer support through various channels and analyzed incidents in hosting and email servers. Rafael also handled maintenance and management of email accounts and supported Outlook configuration.

In 2016, Rafael worked as a Support Analyst at Global Hitss, where they provided solutions for employees of the Grupo Amil. Rafael was responsible for handling tickets, analyzing incidents related to networks, Windows, proxy, and Citrix systems.

From 2017 to 2018, Rafael worked as a TI Analyst at UOLDIVEO. Rafael provided support and operation for hosting websites, Windows and Linux environments, and Cloud Exchange. Rafael also analyzed incidents related to email services and hosting, monitored CRM Microsoft Dynamics, and Service Manager for ticket management.

In 2018, Rafael joined Appuni as an Infrastructure Analyst and supported hosting servers, Windows and Linux environments, and AWS infrastructure. Rafael also analyzed incidents and provided support for email servers.

Currently, Rafael is working at Sky.One Solutions as an Analyst Support Cloud Infrastructure. Their responsibilities include supporting AWS and Oracle Cloud infrastructure, analyzing incidents between infrastructure and ERP applications, and analyzing infrastructure metrics and consumption.

Rafael Valadão Miranda attended Uninove - Universidade Nove de Julho from 2017 to 2019, where they studied Redes de Sistemas e Telecomunicações. During their education, they obtained additional certifications, including the Oracle Cloud Infrastructure Foundations 2021 Certified Associate from Oracle in March 2022, the Redes TCP/IP certification from Udemy in June 2021, the AWS Certification Technical Professional from Amazon Web Services (AWS) in October 2019, and the AWS na Prática certification from Universidade Estabilis in September 2018. Rafael also holds the Scrum Foundation Professional Certificate (SFPC) from CertiProf, although the details of when they obtained this certification are not provided.