SkyCreek
Mark Wilburn is the President and Chief Operating Officer of SkyCreek Corporation, a role held since March 2003, bringing over 30 years of experience in technology-driven business services. Prior to this, Mark served as Vice President of Development in the Operational Support Systems Division at 3Com from March 2000 to March 2003, where leadership in research and application development led to the creation of an intelligent provisioning application. Prior experience includes roles as Director of Architecture at Call Technologies, Senior Project Manager at CSC, and Senior Software Engineer at Computer Sciences Corporation, focusing on various aspects of software development, project management, and technical operations. Mark's extensive background in full life cycle software development has been pivotal in advancing technology solutions within the telecommunications industry.
SkyCreek
eContact by SkyCreek is an integrated operations & customer outreach platform that optimizes every contact and delivers actionable insights. Keep customers informed and engaged at every step of their service experience with eContact by SkyCreek. This powerful, yet flexible, platform gives you ultimate control over all of your customer communications, including email, SMS, IVR, and surveys — all within one enterprise-grade platform. With eContact, you can seamlessly design, manage, deploy, and monitor multi-channel customer communications throughout the customer lifecycle.