Andrea Carvajal Romero

Andrea Carvajal Romero is a seasoned professional in customer service and experience management with a robust background in developing and implementing customer service strategies. Currently serving as the Gerente de Servicio al Cliente at Skydropx LATAM since August 2024, Andrea focuses on aligning service offerings with customer expectations. Previously, in roles at Treinta from May 2022 to July 2024, leadership included heading the Customer Experience team and creating metrics models. Prior experience at Mercado Libre from December 2017 to May 2022 encompassed knowledge management and training program execution. Educational achievements include ongoing MBA studies at EUDE Business School and specialized training in various fields from renowned institutions, including Stanford University and Universidad de Los Andes.