Shivan Shukla

Shivan Shukla has a diverse work experience in various industries. Shivan is currently the Head of Customer Success & People Analytics at Skyminyr since February 2022. Prior to that, they worked at Grocery Outlet as a People Analyst from October 2020 to February 2022. Shivan also served as a Senior Sales Operations Analyst at August Home Inc from July 2019 to April 2020, where they supported the monthly demand forecasting process and created data dashboards for stakeholders. Before that, Shivan worked as an Alumni Data Analyst at Stanford University from March 2016 to July 2019, where they provided accurate data for fundraising campaigns and created data dashboards for donor behavior. Shivan was also the Sales Operations Manager at Vigor Systems Inc. from March 2015 to November 2015, where they supported sales efforts and implemented a sales process using Salesforce. In addition, Shivan worked as a Senior Recruiter at Elwood Staffing from January 2013 to March 2015, where they recruited for SpaceX and managed the workflow for open orders. Shivan also served as the Director of Sales Operations at AIESEC United States from June 2011 to June 2012, where they supported salespeople and improved the customer onboarding process. Shivan started their career as a Guest Services Representative at Holiday Inn Express from May 2007 to April 2011, where they provided exceptional customer service and achieved top results in loyalty enrollments and upselling. Overall, Shivan has a strong background in analytics, operations, and customer service.

Shivan Shukla completed their Bachelors degree in Finance and Political Science from San Jose State University, spanning from 2007 to 2011. Additionally, Shivan has obtained various certifications throughout their education and career. These include certifications such as Certified People Analytics Specialist from AIHR | Academy to Innovate HR in May 2022, People Analytics from LinkedIn in August 2020, Learning SQL Programming, SQL Essential Training, and Getting Things Done from Lynda.com in December 2018 and June 2016 respectively. Shivan also gained certifications in Learning Data Analytics and Marketing Foundations: Customer Segmentation from Lynda.com in April 2016 and March 2016 respectively.