John Dexter Gallardo

John Dexter Gallardo possesses extensive experience in IT support and customer service across multiple organizations. Currently serving as Escalation/PH Team Lead at SkyNet Managed Technology Services since September 2019, John has previously held roles such as IT Service Desk at Consuro and Senior Service Desk Analyst at CGI, where responsibilities included resolving software, hardware, and networking issues while adhering to SLAs and KPIs. John also has experience as UK Customer Service Team Lead at Cambridge University Press, ensuring exceptional front line customer service. Early career roles at Atos and Alorica provided foundational skills in technical support, troubleshooting, and incident management. John holds a Bachelor of Science in Information Technology from Informatics International College.