Federico Papa

Federico Papa is an experienced professional with a diverse background in operations management, business analysis, and social media analytics. Currently serving as Operations Manager for Lifecycle Marketing at Skyscanner since June 2023, Federico specializes in CRM and retention, leading data-driven initiatives to enhance customer engagement. Prior roles include Business Data Analyst at Aegon, where Federico transformed and maintained databases, and Social Media Analyst at Storm Ideas, performing data extraction for targeted marketing campaigns. Additional experience encompasses project management at Global Voices Ltd. and various receptionist roles in the hospitality industry. Federico holds a Master’s degree in Corporate Communications, Marketing, and Public Relations from Leeds University Business School, and a Bachelor's degree in Communication Sciences from Alma Mater Studiorum – Università di Bologna.