Kalpita Biswas

Kalpita Biswas is a customer service and support professional with extensive experience in enhancing customer satisfaction and operational efficiency. Currently serving as a Senior Associate and Senior Analyst in Customer Delight at Wholsum Foods since February 2022, Kalpita is responsible for managing customer queries across multiple platforms, developing service procedures, and analyzing data for report maintenance. Prior roles include Associate Customer Support at go4WorldBusiness.com, where Kalpita focused on lead analysis, and Technical Support Executive at Teleperformance, handling customer communications and troubleshooting technical issues. Kalpita's career trajectory includes positions at GENPACT, microzone infotech private limited, Serco, and LG Electronics, showcasing a diverse background in customer service and business development. Kalpita holds a Bachelor of Commerce from Maharshi Dayanand Sarswati University and completed a Social Media Management Pro Course at MyCaptain.