SMA America, LLC
Roberto Torres Avila is a Senior Contact Center Support Manager and Technical Trainer at SMA America, where employment commenced in May 2020. Previously, Roberto worked as a Bilingual Help Desk Analyst at LF USA (a Li & Fung Company) from November 2013 to May 2016. Earlier experience includes roles as Network Specialist I and Shift Coordinator/Computer Technician at Goodwill Industries of Central North Carolina, Inc. from April 2010 to November 2013. Roberto holds a Bachelor's degree in Electrical and Electronics Engineering from ECPI University, earned between 2008 and 2011, and studied at Padre Rufo.
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