Kraig Etzel

Kraig Etzel is a seasoned professional with extensive experience in customer success operations. Currently serving as the Sr. Customer Success Operations Manager at Smarsh, Kraig focuses on data improvement, scalable solutions, and revenue enhancement in collaboration with customer success managers and company leaders. Notable achievements include designing an automated renewal program that processed nearly 2,000 renewals and increasing revenue retention rates. Previous roles at Smarsh and Warner Pacific University highlight a strong track record of process enhancements, systems expertise, and impactful contributions to customer relationship management through technology. Kraig holds a Master of Science in Management and Organizational Leadership and a Bachelor of Science in Human Development and Family Studies, both from Warner Pacific University.