Rafael Osornio

Rafael Osornio is a seasoned Technical Support Engineer with extensive experience in providing high-level technical support across various companies, including Smarsh, Tripwire, and Symantec. At Smarsh, Rafael has been responsible for technical escalations, support guidance, and defect review, enhancing support quality and response times. Rafael's career includes significant roles at Symantec, where capabilities extended to managing network security for Business Critical Services customers and leading consumer support for Norton antivirus products. With formal education in Information Technology, Information Security, and relevant certifications, Rafael brings a solid foundation in technical support and cybersecurity practices to the field.