Ross Edgecombe

Ross Edgecombe is an accomplished Product Operations Manager at Smarsh, where responsibilities include managing the roadmap and developing new features for the Smarsh Central Community and support portal. Notable achievements include winning the 2023 Best Support Site award from the Association of Support Professionals and overseeing various operational enhancements across technical support and customer success teams. Ross has held multiple key positions within Smarsh, including Senior Service Operations Manager and Interim Manager of Global Technical Support, with a focus on improving cross-functional workflows and vendor relations. Prior experience includes serving as a baseball umpire with the Sports Umpire Association and a summer internship at Intel Corporation. Ross holds a Bachelor of Science degree in Economics, Business Administration, and Computer Information Technology from the University of Oregon.