Tim McWhirk is a seasoned professional in customer success, currently serving as Vice President of Customer Success at Smart Communications since January 2024. Previously, Tim held the same title at GRIN from June 2019 to February 2024. Tim's extensive experience includes leadership positions at Pendo.io, where responsibilities as Director of Customer Success Operations were managed, and at Act-On Software, Inc., where Tim served as Vice President of Technical Account Management & Global Support. In this role, Tim developed Premier Support service packages, achieving quarterly customer satisfaction scores exceeding 98%. Additionally, Tim worked at Cisco as a Customer Success Manager, focusing on driving adoption and retention of Cisco WebEx services while mentoring new hires. Tim earned a Bachelor's Degree in Business Administration and Management from California State University-Sacramento.
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