Peter Broughton

Peter Broughton is a Service Desk Analyst at Smart DCC since December 2021, specializing in the processing of telephone queries and incident management through Remedy and Service Now. Prior to this role, Peter held multiple positions at Thames Water, including Specialist Customer Service Agent and Customer Service Agent, focusing on support calls and customer satisfaction. Earlier experience includes various recruitment roles at Eleven Eleven Recruitment, Affecto Recruitment, New Life Recruitment, and Aardvark Swift, primarily within the gaming and technology sectors. Peter also has a background in sales management with All Print Supplies and High Tensile Bolts, and holds A-level qualifications in English, French, and Spanish from Rother Valley College.