Kateryna Fedoriak

Kateryna Fedoriak is an experienced support and customer service professional with a diverse background in game support and technical assistance. Currently serving as Support Manager at Smart Project since April 2021, Kateryna effectively communicates with players, resolves issues comprehensively, and actively collects player feedback. Prior experience includes a customer service role at McCall, where responsibilities encompassed technical support, sales, and CRM management, alongside a position at Nova Poshta Global as a Customer Service Specialist focused on invoicing and client settlements. Kateryna's early experiences also include pedagogical practice at Kid's camp Aurora, overseeing children's activities and ensuring positive camp experiences. Educational credentials include a Bachelor's degree in Translation from Dnipro University of Technology and a Bachelor's degree in Accounting and Finance from Kharkiv State Academy of Food Technology and Management.