Alberto M.

Alberto M. is a seasoned IT professional with extensive experience in help desk support and technical assistance across various sectors. Currently serving as a Help Desk Analyst at SMaRT Technology Services, Inc. since November 2022, Alberto previously worked at Sterling Site Access Solutions, providing help desk support and managing mobile devices. Earlier roles include IT Helpdesk Analyst at Rush University Medical Center and Student Field Support Technician at Palos Community Hospital, where responsibilities encompassed remote desktop assistance and VDI support. Alberto’s foundational experience in IT began at the University of Illinois at Chicago and has been complemented by education in IT Security Specialist and Computer & Local Area Network Technician from Moraine Valley Community College, alongside a Bachelor's degree in Biomedical Engineering Technician from DeVry University.