Toronto Transit Commission (TTC)
Mohamed Yussuf is an experienced Help Desk Analyst currently employed at Toronto Transit Commission (TTC) since March 2019. Prior to this role, Mohamed worked as a Field Support Specialist and Service Desk Analyst at Aecon Group Inc., where responsibilities included addressing and prioritizing technical support requests and troubleshooting various hardware and software issues. Additional experience includes positions such as Application Support Analyst at North Plains Systems, Field Support at PCL Construction, and Technical Support at Bell, where Mohamed consistently provided high-quality customer service and resolved technical problems. Educational qualifications include a degree in Computer Networking from Humber College, CompTia A+ and CCNA routing and switching certifications from Cisnet, and ongoing studies for a Diploma of Education in Cybersecurity Analyst at Herzing College.
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