SMaRT Technology Services, Inc.
Erika Watkins, PMP, ITIL has a diverse and extensive work experience. Erika began their career in 1995 as a MIS Coordinator at The P. L. Thomas Group, Inc. Erika then moved on to Prometheus Technologies, Inc. where they served as the Assistant Operations Manager from 1995 to 1997, and later as the Operations Manager from 1997 to 2001. Currently, Erika holds the position of Director of Service Operations at SMaRT Technology Services, Inc., a role they have held since October 2001.
Erika Watkins, PMP, ITIL, holds a Bachelor's degree in History from Union College, which they obtained from 1991 to 1995. Prior to that, they completed their high school education at St. Ignatius College Preparatory, receiving a diploma in 1991. Erika also possesses additional certifications in ITIL v.3 - Foundations from EXIN your ICT competence partner, obtained in 2008, and a Project Management Professional (PMP) from the Project Management Institute, although the specific year is not provided.
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SMaRT Technology Services, Inc.
At SMaRT Technology Services, our resources are dedicated to helping businesses, schools and governmental agencies by making sure their organization's technology is highly functional. Once you make the SMaRT choice, your employees are free to focus on activities that help grow your business while we manage and maintain the IT operations. As a premium provider of full-service technology solutions, SMaRT understand the importance of delivering outstanding service and support to our customers. Outstanding service means that our technicians and customer service representatives are highly skilled and completely focused on ensuring that all of our customers' technology needs are met. Our promise to you is an unrelenting commitment to exceptional customer services and a qualified technical expertise with each interaction. Make the SMaRT choice; "Let us make technology work for you!"