William

William Ma is an experienced IT professional currently serving as the IT Service Desk Team Lead at SmartBear since March 2021, where responsibilities include developing knowledge management systems and acting as a liaison among various teams to enhance processes and ticket management. Prior to this role, William worked as a Senior Service Desk Analyst at SmartBear and Criteo, contributing to IT service management and collaboration across departments. Earlier experience includes co-founding STEAM Boston, functioning as a Resident Assistant at Wentworth Institute of Technology, and holding various internships at notable companies such as Dell EMC and Fidelity Investments. William holds a Master of Science in Project Management from Northeastern University and a Bachelor's Degree in Computer Information Systems from Wentworth Institute of Technology.