Sivakumar Arumugam

Sivakumar Arumugam is an experienced professional in the telecommunications and contact center solutions industry, currently serving as Practice Director for Genesys Solutions at SmartConnect Technologies since December 2021. Prior roles include Senior Technical Consultant at Conn3ct and ProtoCall One, where ProtoCall One merged with Connect Managed Services, UK. Sivakumar has also provided technical consulting in telecom and networking at Annamalaiar College of Engineering and Dusi Polytechnic College. Previous experience includes being a Principal Consultant at Moksa Technologies, focusing on Genesys solutions for both domestic and international clients, and a Senior Manager at TATA Communications, leading the professional services team for hosted contact centers. Earlier positions include Deputy Manager at Alcatel-Lucent and Senior Genesys Consultant with Genesys Telecommunications Laboratories.