Smartgroup Corporation
Mark Duncan, MBA, currently serves as the Head of Customer Service at Smartgroup Corporation since March 2022. Previously, Mark held the position of Director of Operations at Forward Ability Support, managing a comprehensive team within the Healthcare Consumables sector. Mark's extensive leadership experience includes serving as the Principal and CEO of National College Australia, where strategy development and team inspiration were key responsibilities. Additional roles include General Manager of National Contact Centre at KinCare, Head of Customer Experience at Fastway Couriers, and various managerial positions at Rheem Australia, Baxter Healthcare, Sunbeam Australia, and Optus, demonstrating a strong focus on customer experience, operations management, and strategic transformation. Mark holds a degree in Management and Marketing from Western Sydney University and a Master's in Business Administration from Charles Sturt University.