Smartgroup Corporation
Mark Duncan, MBA, currently serves as the Head of Customer Service at Smartgroup Corporation since March 2022. Previously, Mark held the position of Director of Operations at Forward Ability Support, managing a comprehensive team within the Healthcare Consumables sector. Mark's extensive leadership experience includes serving as the Principal and CEO of National College Australia, where strategy development and team inspiration were key responsibilities. Additional roles include General Manager of National Contact Centre at KinCare, Head of Customer Experience at Fastway Couriers, and various managerial positions at Rheem Australia, Baxter Healthcare, Sunbeam Australia, and Optus, demonstrating a strong focus on customer experience, operations management, and strategic transformation. Mark holds a degree in Management and Marketing from Western Sydney University and a Master's in Business Administration from Charles Sturt University.
Smartgroup Corporation
At Smartgroup, we partner with Australian employers to simplify salary packaging, novated leasing, fleet management, share plan administration and payroll services. We also help hospitals become more efficient through workforce optimisation. With our comprehensive offering, we’ll develop a program that delivers to your organisational goals; while our dedicated customer support teams will ensure your people are engaged with the program and are making the most of the benefits on offer. Since 2001, Smartgroup has grown to become one of Australia’s leading and most awarded providers of employee management services, recognised for our innovation and customer centric approach. Our strong network and broad reach sets Smartgroup apart and has established our reputation as a trusted partner to employers. Find out why Smartgroup is trusted everyday by over 2,300 organisation by visiting www.smartgroup.com.au