Kelly Francis

Kelly Francis has extensive work experience in various roles and industries.

Kelly started their career at Melt as a Hostess in 2008.

In 2010, they interned at MFP Strategies, where they worked on projects related to file reorganization and digital conversion.

In 2011, Kelly worked as a Communications Intern at M Financial Group and as an Account Executive at Citystream, Inc., where they managed communications and public relations for MassRealty.

From 2012 to 2014, Kelly worked at Restoration Resources as an Account Executive, at Wayfair in various positions including Public Relations Specialist and PR Associate, and at Influence Central as a Project Coordinator Fellow.

In 2015, Kelly joined WriterAccess as an Account Specialist, assisting Plus and Enterprise level clients with their content creation needs. Kelly eventually became a Customer Success Manager at WriterAccess, where they managed the customer success and sales teams, handled high volume and complex content creation projects, and contributed to the company's vision by developing and implementing new initiatives.

Since 2021, Kelly has been working as a Customer Success Manager at Smartling.

Kelly Francis attended Boston University from 2008 to 2012, where they obtained a Bachelor of Science degree in Communications - Public Relations. In 2015, they obtained a Content Marketing Intensified Workshop Certification, and in 2016, they obtained an Inbound Certification from HubSpot.