Kenny T.

Kenny T. has a diversified work experience in the field of technical support and IT management. Kenny recently worked as a Senior Technical Support Engineer at Smartlockr, where they investigated, analyzed, and reported software, hardware, and process issues. Kenny also played a crucial role in onboarding tenants and collaborating with the product department for bug replication and testing fixes. Kenny T. continued working remotely from Japan after relocating there in March 2022.

Prior to Smartlockr, Kenny T. worked as an IT Manager at SAB Catering, improving vendor relationships, negotiating contracts, and overseeing daily operations. Kenny also served as a Technical Support Specialist, troubleshooting hardware and software issues and providing training to users. In their earlier role as a Customer Service Agent, they addressed user software issues and maintained user hardware.

Kenny T.'s education history begins in 1997 when they attended Caland Lyceum and obtained a High School Diploma in Accounting and Finance in 2001. From 2001 to 2005, Kenny T. pursued secondary vocational education in Accounting and Finance at ROC van Amsterdam. In 2014, they attended EF International Language Campuses and obtained a C2 degree in English.

In terms of additional certifications, as of June 2023, Kenny T. has acquired a range of certifications. These include "Building Rapport with Customers" from LinkedIn, "Career Essentials in System Administration" by Microsoft and LinkedIn, "Creating Positive Conversations with Challenging Customers" from LinkedIn, "Customer Service Foundations" from LinkedIn, "Customer Service: Handling Abusive Customers" from LinkedIn, "Customer Service: Problem-Solving and Troubleshooting" from LinkedIn, "Google Cybersecurity Certificate" from Coursera, "Google Professional Workspace Administrator" from Coursera, "ITIL 4 Exam Prep" from Coursera, "Introduction to ITSM" from Atlassian, "Serving Customers Using Social Media" from LinkedIn, "Trello Fundamentals" from Atlassian, and "Zendesk Customer Service Professional Certificate" from Zendesk.

Kenny T. also holds certifications received in May 2023, which include "Confluence Fundamentals" from Atlassian, "Google IT Support Certificate" from Coursera, "Jira Fundamentals" from Atlassian, and "Jira Service Management Fundamentals" from Atlassian. Additionally, they obtained certifications such as "AZ-104 Microsoft Azure Administrator Exam Prep" from Udemy, "AZ-900 Microsoft Azure Fundamentals" from Udemy, and "Learn Windows Powershell 7 (Hands on)" from Udemy in April 2023.