Alton Chong

Technical Support Engineering Lead at Smartly

Alton Chong has a diverse work experience spanning multiple industries. Alton started their career at StarHub as a Sales Executive, where they focused on generating sales and building customer relationships. Alton then worked part-time as a Marketing Associate at Barsmiths, supporting events-based marketing initiatives.

After that, Alton became a Brand Ambassador for two companies: Diageo and Puig. In these roles, they represented the brands and promoted their products.

Alton later joined Nom Nom Media as an Accounts Executive, where they provided social media marketing strategies for clients and managed online marketing campaigns. Alton was later promoted to Senior Account Executive, where they trained and managed new Account Executives.

Alton then worked at Brand Alliance as a Business Development Manager, where they spearheaded brand association and position marketing campaigns for clients. Alton specifically worked with brands such as Bread Talk Group, Watsons, Old Chang Kee, and Lazada.

Alton then transitioned to Smartly.io as a Customer Success Manager and later became the Technical Support Engineering Lead. In these roles, they worked closely with customers, account teams, and product teams to ensure customer satisfaction and support product releases.

Overall, Alton has a strong background in sales, marketing, and customer success, with experience in various industries, including telecommunications, media, and technology.

Alton Chong completed their education at RMIT University, where they obtained a Bachelor of Business in Marketing from 2012 to 2014. Prior to that, they attended Temasek Polytechnic from 2007 to 2010, where they obtained a Diploma in Internet and Multimedia Development with a focus on Digital Communication and Media/Multimedia. In addition to their formal education, Alton has also obtained certifications such as Snapchat Advertising Essentials from Snap Inc., Facebook Certified Media Planning Professional from Facebook, and Google Analytics Essential Training from LinkedIn.

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