Tegan Kerr

Vice President, Customer Operations at Smartly

Tegan Kerr has a diverse work experience spanning several industries, including technology, media, advertising, and education. Tegan has held various leadership positions throughout their career, demonstrating their ability to manage teams and oversee operations. Tegan has experience in customer operations, training and enablement, and business development. Tegan has worked for companies such as Smartly.io, Effective Measure, Guvera, Optus, Inlink Media, Brightstars Education, and Clemenger BBDO. Tegan's expertise includes sales, marketing, campaign management, data analysis, and developing strategic partnerships.

Tegan Kerr has a Bachelor of Creative Industries in Music and Public Relations from QUT (Queensland University of Technology) earned between the years 2005 and 2010. In 2014, Tegan attended General Assembly for a course in Growth Hacking. Additionally, Tegan obtained an Advanced Diploma in Music Business specializing in Music Business Marketing from SBIT, completed from 2006 to 2007. In terms of certifications, Tegan holds various credentials, including Customer Experience Certification Workshop from Udemy, Jira Fundamentals Badge from Atlassian, Social Media Monitoring: Strategies and Skills from LinkedIn, Snapchat Advertising Essentials from Snap Inc., Content Marketing Badge, Digital Awakening Badge, and Measurement and Analytics Badge from The ADBL (Academy of Digital Business Leaders), and Smartly.io Ad Buying Foundational and Smartly.io Creative Foundational from Smartly.io. The obtained years range from 2015 to 2022.

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Timeline

  • Vice President, Customer Operations

    November, 2023 - present

  • Senior Director, Global Technical Support Operations At Smartly.io

    May, 2022

  • Global Director, Customer Operations And Experience

    March, 2022

  • Head Of South (southern Europe, Middle East And Africa)

    February, 2020

  • Head Of Middle East And Africa

    July, 2017

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